RETURNS & REFUND 

Is there a 2 weeks return policy?

All items can be returned if they have not been worn, altered or washed. All items must be returned in their original condition with all tags attached. Items must be returned in their original packaging including undamaged boxes. We are unable to accept returns without boxes or scratched. Only returns via courier service is accepted, as we do not honor any walk-ins. 

What if the size does not fit me?

If you would like to try a different size, please write to us at info@kylaruiz.com for your exchange.

So how do I return my goods?

If you wish to return an item, send the item back to us in its original packaging, and courier the item to us using POSLAJU. Kindly pack the item and send it back to: 

Once we receive the returned item, we will process your request within 5 business days and the refund would be issued. Email notification will be sent to you once the refund has been issued. Again, please note that the refund is only granted once returned items have been deemed to be unworn and in original condition.

Store Credit Refund

Store Credit is issued in the form of a voucher is isued through info@kylaruiz.com.

What is a store credit and how do I use it?

Store credit is issued through an email that will be sent to you from our customer service department. The email will contain a code and a value amount. You can use this voucher by entering the code into the voucher box on the bottom right side of your SHOPPING CART page, before you click the “Proceed to Checkout” button. Essentially store credit codes and voucher codes are used in the same way.